Zendesk - Staff Engineer (Python/Data/Machine Learning)

Remote, Portugal

Python, AWS, machine learning

Zendesk is currently hiring a Staff Engineer (Python/Data/Machine Learning)
About the company: 
Zendesk’s people have one goal in mind: to make Customer Experience better. Their products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
Their team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. They use the latest trends in Machine Learning and AI algorithms to help them on that mission, and they're passionate about empowering their customers. 

They are looking for a Staff Engineer to join their Machine Learning team. You will be delivering AI/ML powered Intelligent Triage capabilities for their customers at Zendesk scale.

What you'll be doing: 
  • Leading engineering discovery and mentoring colleagues to accelerate quality delivery.
  • Working closely with data science and product to define the scope of features, automate their ML processes, train and deploy new models to improve predictions.
  • Collaborate with teams in the engineering org to tackle technical challenges the team encounters.
  • Enhance and support their deployed services to ensure a high level of stability and reliability.
  • Active participation in evolving their workflow and processes together with members of the team.
What you bring to the role: 
Basic Qualifications:
  • Experience with designing, provisioning and deploying cloud services in AWS.
  • Good proficiency in at least one server-side programming language and testing framework (Python, Golang, Ruby).
  • Solid understanding of architecture and software design patterns for server-side domains.
  • Fundamental understanding of Machine Learning or willingness to learn.
  • Collaborative and growth mindset along with experience sharing knowledge.
Preferred Qualifications:
  • 2+ years of work experience in data/machine learning engineering
  • 5+ years developing server-side applications ideally in Python
  • Machine Learning related tech stack and pipeline automation tools
Tech Stack:
  • ML pipeline: Metaflow, AWS SageMaker, AWS Batch
  • ML models: PyTorch, TensorFlow, MLFlow
  • Storage: RDS MySQL, Redis, S3
  • Streams and queues: Kafka, Amazon MQ
  • Service deployment: Kubernetes, Spinnaker
  • Logging and monitoring: Datadog, Sentry
What they offer:
  • Full ownership of the projects you work on
  • What you will be doing will have a huge impact
  • Team of passionate people who love what they do!
  • Exciting features, ability to implement your own ideas and improvements
  • Opportunity to learn and grow!
  • Possibility to specialise in areas like security, performance and reliability

...and everything you need to be effective and maintain work-life balance

  • Flexible working hours
  • Professional development funds
  • Comfortable office and a remote setup
  • ​Internet and Phone bill allowance
  • Premium Medical Insurance as well as Private Life Assurance
Want to know more? Get in touch with us 👇
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