Proman - Junior IT Operations Specialist


Windows, MacOs, Microsoft 365

Proman is currently hiring a Junior IT Operations Specialist to join their amazing team
About the company: 

Founded in 1984, Proman started as a Project Management company specialized in the construction of large industrial projects. Today, they are a global leader in natural gas-derived products and services. Proman has a global presence in the production, sales, and distribution of natural gas-derived products, including methanol, ammonia, melamine, and UAN solution, as well as assets for the production of natural gas onshore in the United States and offshore in Trinidad and Tobago.

Proman is also a significant services business, with extensive experience in engineering, plant operations, petrochemical and power plant construction, product marketing, and logistics, project management, and project development. Their global development teams fund and develop projects, providing support at all stages by securing environmental permits, arranging critical commercial contracts, and raising asset-level financing to help bring projects to completion across the petrochemical and energy industry.

About the role/What you'll do: 

To boost our experienced and motivated team at our Lisbon office in Portugal, we are looking for a Junior IT Operations Specialist with immediate effect. In this role, you will be responsible for endpoint management, applications and policies and report to the Local IT Manager.


Key Responsibilities:

  • Provide first-line telephone, remote desktop support and hands-on troubleshooting
  • Prioritizing and diagnosing incidents according to agreed procedures and SLA's
  • Setting up desktops, laptops, tablets and phones
  • Installing and configuring software for Windows, MacOS, iOS etc.
  • Managing user accounts, groups, and file permissions in Active Directory and enterprise content management systems
  • Provide any additional or 1:1 user guidance supporting Windows, MacOs, Office 365, and other third-party applications
  • Moving PCs, phones and other equipment as required
  • Undertake ongoing housekeeping activities such as daily server backup checks, Windows updates, routine software updates for client/backend server applications and maintaining electronic records with regards to equipment allocation, loans and purchases
  • Manage the firm's daily/offsite backups and restore data
  • Set up, configure, test, and troubleshoot teleconferencing equipment, multimedia devices, monitors, projectors, and any other presentation equipment for meetings and events dealing with all technical aspects
  • Drive operational excellence through quality closures and proper escalation of issues
  • Help maintain administration required for operating an ISO27001 compliant IT environment 


  • At least 2+ years of professional experience as a workplace engineer, ideally in an enterprise environment.
  • Completed education in Information Technology or comparable further education
  • Willingness to take on responsibility in the Microsoft (Windows) workspace
  • Experience with supporting Windows and Microsoft 365 suite of products
  • Experience troubleshooting MacOS & iOS
  • Exposure to MDM products like Intune / Endpoint Central
  • (Azure) Active Directory administration
  • Experience with Service desk ticketing systems such as ServicedeskPlus
  • Understanding of basic networking, TCP/IP, DNS, DHCP etc.
  • Decent level of security awareness and experience.
  • Excellent communication skills towards internal and external parties as well as very high customer and service orientation
  • You are a problem solver and a forward thinker
  • You are a self-starter: you thrive on taking ownership of initiatives with limited oversight.
  • Fluent Portuguese and good English skills are required.


Nice to have: 
  • ITIL certification is an advantage

What they offer: 
  • Meaningful Work
  • Competitive remuneration
  • Continuous training
  • Opportunity to integrate a multicultural and dynamic team, based on strong values and principles
  • Overall conditions of an international successful group
  • Additional benefits



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