Europcar - IT Support Specialist


English, JIRA, ServiceNow, Support

Europcar is currently hiring a IT Support Specialist
About the role:
The IT Support Specialist is responsible for delivering timely technical support to end-users, resolving IT issues, managing IT equipment installation and maintenance, and maintaining an updated inventory for effective equipment lifecycle management.
What you'll do:
1. Service Operations
  • Technical Assistance: Provide expert technical support to end-users, promptly resolving a diverse range of IT issues, inquiries, and service requests.
  • Incident Resolution: Diagnose and troubleshoot hardware, software, and network issues, utilizing systematic approaches to identify root causes and deliver effective solutions.
  • User Guidance: Offer clear and concise instructions to end-users, guiding them through IT processes, software usage, and system configurations.
  • Equipment Installation & Maintenance: Ensure proper installation, setup, and maintenance of IT equipment, including computers, peripherals, and Telephony devices.
  • Inventory Management: Maintain an accurate and up-to-date inventory of IT equipment.
  • Incident Documentation: Document support interactions, solutions applied, and user interactions, contributing to a comprehensive knowledge base for future reference
2. Project Support: Support IT Operation Projects tasks when requested based on the Project plan or agreed timelines
3. Collaboration: Collaborate closely with IT teams to escalate and address complex technical challenges, ensuring seamless communication and alignment.
4. Supplier Management: Support activities with IT suppliers, vendors, and partners to ensure effective delivery of products and services.
5. Security Compliance: Support compliance tasks with security policies, procedures, and industry standards to safeguard IT infrastructure from threats
  • 2 years in a similar position
  • Strong knowledge of Windows and Android environments
  • VIP user assistance
  • Knowledge of hardware and facilities Infrastructure
  • Fluent in Portuguese and English.
Computer skills and software used:
  • ServiceNow
  • Google Suite
  • Chrome OS devices (chromebox / chromebooks)
  • Microsoft tools and environment
  • Smartphones-tablets under Android / iOS.
  • Jira
Major areas of competency necessary:
  • Customer Service Orientation
  • Troubleshooting and Problem-Solving Aptitude
  • Remote Support Tools
  • Basic Networking
  • Effective Communication, Patience and Empathy
Want to know more? Get in touch with us ๐Ÿ‘‡
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