Convatec - CRM Application Admin

Lisbon

D365, microsoft dynamics, Microsoft, .NET, JavaScript, SQL

ConvaTec is recruiting a CRM Application Admin

About: ConvaTec is a global medical products and technologies company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices. They are a dynamic team that makes sure their technology is improving people's lives
 
About the role: Working within the strategic framework set-out by the Director of Digital Development and Operations, the Application Administrator will play a leading role in Convatec’s drive to provide a World-Class Customer Experience through Digital Channels. 
 
Requirements:
  • Responsible to maintaining, upgrading and configuring the platform
  • Managing the onboarding, support, training and off-boarding of application users
  • Monitors and create report for various aspect of the platform such as usage, security and performance,
  • Manage and run data queries
  • Attending to Agile Ceremonies
  • Participate in testing and evaluating new programs
  • Working closely with other members of the cross functional team
  • Determining operational practicality
  • Maintaining application documentation.
 
Requirements:
  • Experience working on the D365 CE platform in a development and/or administrator role 
  • Experience working on the Power platform and creating power automate processes  
  • Experience of .Net, JS coding and SQL 
  • Working with Sales, Service & marketing CRM Users 
  • Working knowledge with data extraction, transformation and upload tools such as Kingswaysoft, Power Automate or similar tools 
  • Experience with Marketing Automation and Telephony tools such as Click Dimensions and Genesys or similar tools 
  • Experience working on a highly customised D365 system (nice to have) 
  • Knowledge of CRM plugin coding, xrm toolbox or similar tools 
 
Must have: 
  • Excellent analytical, problem-solving, and communication skills,
  • Able to communicate and collaborate effectively with all members in a manner that engages all stakeholder groups
  • Good knowledge of Agile methodology and principles by regularly learning it
  • Working knowledge of Software Development Lifecycle
  • Graduate degree in computers or business discipline
  • Consultative approach with blend of pragmatism and assertiveness,
  • Fluency in English.
Nice  to have: 
  • Excellent analytical, problem-solving, and communication skills,
  • Able to communicate and collaborate effectively with all members in a manner that engages all stakeholder groups
  • Good knowledge of Agile methodology and principles by regularly learning it
  • Working knowledge of Software Development Lifecycle,
  • Graduate degree in computers or business discipline
  • Consultative approach with blend of pragmatism and assertiveness,
  • Fluency in English
 
Perks and benefits:
  • Life & Health insurance for you and your family
  • Pension Plan
  • Annual Bonus 
  • 25 days of vacation
  • Career Path
 
Want to know more? Get in touch with us ๐Ÿ‘‡
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